Spymaster Return Policy .

All sales are considered final. Spymaster will accept returns for those items which were posted with incorrect information, wrong item shipped or damaged in shipment within seven (7) days of receiving package date. Note that delivery for some specialty/non-stocked items may take 3-4 weeks for USA, and 4-6 weeks for international, including customs delays.

Spymaster offers 2 clear refund options with respect to damaged or not as described product.

1- Receive a full credit

You may elect to receive a full (in store)credit for the value of the item and the shipping cost that you paid.

This credit can be used on any of the items sold by Spymaster at any time. This credit can also be used to purchase any product from any of our sister accounts on ebay (please click to view a full list)it is not a PayPal credit or a credit on your visa...there is no time limit on when you can use the credit.

We will request information on damaged product before issuing either a credit or refund. We may ask for pictures of the damage or require that the item be returned to us in the original package that we sent it in within 7 days of receipt. for items that are being returned to us you must receive an authorization number .

If Spymaster requires that the item be returned we will pay for the return shipping cost by ground post only. The item must clearly be marked no value return to vendor. We will not accept any item with outstanding shipping cost sent either by ups or collect as these force us to incur very high charges and usually incur custom broker fees.

2- full final value refund

you may receive a refund for the full final value of the item that you purchased (that is the sale price on ebay)not including the shipping cost. this refund will be paid through PayPal.(again this is for the price of the item not including the shipping cost). This refund will only be provided upon physical return of the product which is at your cost.

The refund will be paid by PayPal within 7 days of the item being received by our office.

Prior to sending an item back it is nessesary to obtain a return number from our customer service
department.This can be obtained online or through email and phone (877-281-6935). Return packages should be sent regular parcel post mail and with the notes "no value return to vendor". We will not accept return packages with outstanding shipping or duty bills. We will issue a refund within 7 days of receivng the returned item.

We reserve the right to receive the returned item prior to issuing a credit  at our discretion. This simply means that  we may insist on the product being returned to us prior to issuing a credit.
If we require the item returned to us we will pay for the return shipping by adding this to the refunded amount.

Return packages should be sent regular parcel post mail and with the notes "no value return to vendor". We will not accept return packages with outstanding shipping or duty bills. We will issue a credit within 7 days of receivng the returned item.

Our return shipping address is :

SPYMASTER c/o APS Engineering, Inc.
1111 W. El Camino Real Suite 109-342
Sunnyvale, CA 94087
USA

PLEASE DO NOT FORGET TO PROVIDE THE PAYPAL NUMBER OF THE RETURN ,OUR RETURN AUTHORISATION NUMBER AND THE REASON FOR THE RETURN.

You can always check on the status of your return by PayPal, or by contacting us at 877-281-6935 by Voice or Fax.


 

 

contact us: sales@spymaster.com